Service 07 / 07 · Managed IT Support
Managed IT Support for Small & Mid-Size Businesses
Ongoing IT support from a partner who knows your office.
Most managed IT means a ticket portal, a rotating cast of techs, and re-explaining your setup every time you call. AITGD's managed support works differently. The support that answers already knows your office and your history. Monitoring, patching, help desk, and vendor wrangling, handled month to month by someone who already knows your office.
- Hours Urgent response, not days
- 100% Setup documented and yours
- 08 Services in the monthly scope
Scope / 01–08
Help desk, monitoring, patching, and vendor coordination: what's included.
- Help desk for your staff, with real answers from senior-level support, remote and on-site
- Proactive monitoring of servers, network gear, and workstations
- Patching and updates that keep Windows, firmware, and key applications current
- Backup monitoring with regular restore checks
- Microsoft 365 administration: onboarding, offboarding, licenses, security alerts
- Vendor coordination, so we deal with the ISP, the copier company, and the software vendors
- Living IT documentation that keeps passwords, configurations, licenses, and diagrams current
- Scheduled check-ins and a yearly plan, so IT spending stops being a surprise
When it's time for outsourced IT support.
The trigger is usually the moment IT becomes someone's accidental second job: the office manager resetting passwords, the owner on hold with the ISP. Or the "computer guy" you've used for years is retiring, slow to respond, or out of his depth. Growth is the other driver. At fifteen or twenty staff, ad-hoc IT starts costing real money in downtime and risk. And if you just had AITGD build your infrastructure, managed support is how it stays in the state it was handed over in.
Common questions.
What's the response time when something breaks?
You reach senior support directly, by phone or email, with no tier-one script reading. Urgent, work-stopping issues get a response within hours, often minutes; routine requests are typically same or next business day. Exact targets are written into your support agreement, not implied.
How is pricing structured?
A flat monthly rate, scoped to your user and device count, covering monitoring, patching, and help desk. Projects outside the day-to-day, like an office move or a new camera system, are quoted separately so the monthly fee stays predictable. There's no hourly meter running every time someone calls.
Flat monthly fee or hourly break-fix: which actually costs less?
Hourly looks cheaper until something breaks. Break-fix rates in this industry typically run $125 to $250 an hour, and the incentive points the wrong way: the provider earns more when your systems fail. A flat monthly plan covers monitoring, patching, and help desk at a predictable number, and the incentive flips. The fewer fires, the better for everyone.
We already have an IT person. Can you work alongside them?
Yes. A common arrangement: your internal person handles day-one user support, and AITGD covers the senior-level work (network, security, Microsoft 365 administration, projects) plus backup coverage when they're out. We're also a clean second opinion if you just want your current setup reviewed.
Our team is spread across several states. Can you still support us?
Yes. Most managed support is remote work anyway. Help desk, monitoring, patching, and Microsoft 365 administration run the same whether the laptop is in Naperville or Nashville. On-site visits stay within Illinois; everything else we support nationwide.
Ready to get your office IT handled?
Tell us about your office. You'll get a clear scope and a real quote.
info@aitgd.com